Fiddler on the Roof | Official Website

Privacy Policy

Last updated: 20 Jan 2025

Trafalgar Theatre Productions Limited

Trafalgar Theatre Productions Limited is a data controller of any personal data it collects and holds about you. Trafalgar Theatre Productions Limited is a subsidiary of Trafalgar Entertainment Group Limited. Trafalgar Theatre Productions Limited is referred to as “we”, “us” and “our” in this privacy notice. We are a company registered in England and Wales under company number 05642477. We are registered on the Information Commissioner’s Office Register; registration number ZB330973.

Address: Ashcombe Court, Woolsack Way, Godalming, Surrey, United Kingdom. GU7 1LQ.

Data Protection Officer’s Email: [email protected]

Introduction

The purpose of this Privacy Notice is to explain how we will use any personal data we collect about you, the rights you have over any personal data we hold about you, and to tell you about the policies and procedures that we have in place to respect your privacy and keep your personal data secure.

We reserve the right to change this Privacy Notice from time to time. Any such changes will be posted on this page so that we can keep you informed about how we process your personal data. If significant changes take place, we will also contact you directly via email.

How we obtain your personal data

Most of the personal data we hold about you is provided directly from you through the following activities:

  • Browsing our websites
  • Buying or using our products/services
  • Contacting or purchasing through various channels or signing up via third-party sites
  • Taking part in surveys

We also collect information from:

  • Business partners who sell our products/services
  • Credit agencies
  • Business directories
  • Organisations we have acquired where you were a customer
  • Suppliers involved in managing your products/services
  • Organisations you’ve given permission to share information with

The types of personal data we process

The information we collect about you may vary depending on the products/services you use. The types of personal data we process include:

  • Your name, date of birth, gender, address, and contact details
  • Your account information, such as account numbers, products/services used, and marketing preferences
  • Your communications with us, including emails, calls, and social media interactions
  • Imagery, such as photos, CCTV footage, or body-worn camera recordings
  • Audio, such as voiceovers or spoken testimonials

How we will use your personal data and the legal basis for using it

We process personal data about you under the following legal bases:

Legal Basis Purpose
Contractual necessity
  • Processing products/services you’ve bought
  • Contacting you regarding billing
  • Responding to enquiries or concerns
  • Sending service messages
Legitimate interests
  • Improving our processes and customer service
  • Undertaking marketing activities
  • Conducting market research
  • Protecting staff and property
Legal obligations
  • Preventing and detecting crime
  • Supporting investigations by regulators
  • Monitoring compliance with legal obligations

Who we share your personal data with

We may share your personal data with the following:

  • Banks
  • Law enforcement agencies
  • Regulatory bodies, courts, and public bodies
  • Law firms and auditors
  • Our parent company

Transferring personal data to other countries

We may need to transfer your personal data outside the UK. We ensure adequate protection through legal agreements and technical security controls.

Securing your personal data

We have implemented technical and organisational controls to protect your personal data against unauthorised processing, loss, or destruction.

Retention

We determine retention periods based on the nature of the data, the purpose of processing, and legal requirements. For example, lapsed customer data is retained for 5 years.

Your rights

You have several rights over your personal data, including the right to access, update, delete, restrict processing, and object to processing for direct marketing. Contact us at [email protected] for more information.

Cookies

For details on how we use cookies, please refer to our Cookie Policy.

Your right to complain

If you have a complaint, contact us first at [email protected]. Alternatively, you can contact the Information Commissioner’s Office at www.ico.org.uk.

Other formats

This Privacy Notice is available in large print, coloured paper, Braille, and audio upon request.

Last Update

This privacy notice was last updated in June 2024.